Water and Waste Regulatory Office (“WWRO”) is the independent economic regulator for water and solid waste services in Kosovo.

    The WWRO role is to ensure non-discrimination and provision of qualitative, efficient, and reliable services at a fair and reasonable price for customers with respect for environment and public health.

        WWRO powers and responsibilities

    − License public enterprises that provide: (i) water supply and wastewater services, (ii) bulk water supply to water supply companies, (ii) solid waste collection services, and (iv) solid waste disposal services (altogether “Service Providers”);
    − Set and approve service tariffs for regulated services, ensuring that tariffs are fair and reasonable and enable financial viability of service providers;
    − Protect customers by enforcing compliance with service standards for licensed service providers;
    − Supervise and enforce Customers` Charter which contains all rights and obligations for both, service providers and customer;
    − Supervise and enforce disconnection regime and unlawful connections;
    − Establish and support Customers` Consultative Committees in each service area - seven regions of Kosova.

        WWRO Accountability

    In accordance with the law No. 03/L-086, WWRO is accountable to the Kosovo Assembly that appoints WWRO Director and Deputy Director upon recommendation of the Government.

        Financing of WWRO

    WWRO activities are financed from license fees payable from licensed service providers.